We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We use software tools (Google Analytics) to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
When you contact us on the website, as part of the process, we collect personal information you give us such as your name and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We also use HubSpot (customer relationship management software) to store and process data.
If you don’t want us to process your data anymore, please contact us.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.
Red Five Comms exists to support effective communications between its clients and their stakeholders (including journalists, analysts and blog/website/social media followers). As such, we handle personal information.
Red Five Comms is a “data controller” and is responsible for deciding how we hold and use personal information and for explaining it clearly.
This notice applies to prospective, existing and former clients of Red Five Comms, individual and business contacts and prospects, individuals who request information from us, any person who provides services to Red Five Comms either as an individual or as the employee or representative of a service provider and third parties acting for our clients.
To be COMPLETELY transparent; as General Data Protection Regulation (GDPR) is still new, and as a small business, we’re trying our best to be compliant, but as there is still a certain level of interpretation around GDPR, so guaranteeing 100% compliance is tricky at this stage (we don’t think we’re alone in that).
What information do we hold?
‘Personal data’ or ‘personal information’ is defined as any information about an individual from which that person can be identified.
How we collect such information is dependent on the relationship (details follow).
We process: Names, job titles and contact details. We also store email correspondents. This is necessary for the performance of the contract between us.
Prospects and other non-clients
We process: Names, job titles and contact details. We also store email correspondents. Such processing is necessary for the legitimate interest of promoting and growing our business and improving our services.
We process: Names, job titles and contact details. We also store email correspondents. This is necessary for the performance of the contract between us. We record details relating to the performance of the contract between us, including financial information and bank details for payment. Such processing is necessary for performance of the arrangement.
We process: Names, job titles, contact details and pitch communication preferences. We also store email correspondents. We collect and process journalist data for the legitimate interest of providing information which helps journalists and our clients work well with each other. These services serve the interests of journalists, who wish to be kept informed on what is happening in the sectors they cover and businesses that wish to share information that might be of interest. This is known as ‘media relations’ and is a well-established practice.
How we collect information
We collect personal information directly when establishing a client, supplier or journalist relationship, through our website enquiries form or where we enter into a work agreement.
We collect further information during the ongoing relationship or period of service delivery.
We collect information from other third parties, such as journalist databases.
Adhering to the law
We use personal information when:
We need to perform the contract we have entered into
It is necessary for the legitimate interests of delivering our services
Otherwise (when given consent)
We will only use the personal information for the purposes for which it was collected.
We share personal data between clients and journalists to enables both sides to carry out their professions.
We may share personal data with third-party service providers, who provide services to us. For example, in order to collect payment, we store information in our cloud-based accountancy software.
We share personal data with:
Our insurance and professional indemnity insurance providers
Where we share information with other data controllers, they are responsible to you for the use of information and compliance with the law.
The hosting of our website is carried out by a third party provider (detailed above).
We have put in place measures to protect the security of your information.
Length of retainership
We will only retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of personal information, the purposes for which we process personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
We retain where a minimum retention period is required by law, we comply with that minimum period.
In some circumstances we may anonymise personal information so that it can no longer be associated with a specific individual, in which case we may use such information without further notice.
Under certain circumstances, by law you have the right to:
Request access to your personal information
Request correction of the personal information that we hold about you
Request erasure of your personal information
Object to processing of your personal information where we are relying on a legitimate interest
Request the restriction of processing of your personal information
Request the transfer of your personal information to another party
Withdraw consent in the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose
For any questions, please contact us.